Tool
Help Scout
Customer support platform with a built-in knowledge base
About Help Scout
- Free option
- API
- MCP
Description
Help Scout is a customer service platform that pairs a shared inbox with Docs, its knowledge-base product for building public or access-restricted help centres. Docs sites support custom domains, CSS branding, search, and AI-assisted article editing, and content can be queried via the Docs API. The platform also offers AI Answers and an official MCP server covering both the inbox and knowledge base.