Article
Review call recordings monthly
Listen to discovery calls systematically to identify what works, what does not, and where your team can improve.
Summary
This lesson shows you how to use call recordings to improve your team's discovery skills over time. You will learn what to listen for, how to give actionable feedback, and how to build a culture of continuous improvement through regular call reviews.
The only way to get better at discovery is to listen to real calls. This chapter sets up a monthly review cadence where you and your team listen to recorded discovery calls together. You will learn how to evaluate calls against your framework, identify patterns in what converts and what does not, and turn observations into specific coaching actions that improve performance across the team.